Privacy Policy

EUROPAW TRAVEL LTD (Companies House number 17415220) is responsible for the personal information described here. For privacy questions or requests, email contact@europawtravel.com.

We may use your name, email address, phone number, journey locations and dates, collection times, passenger, pet and luggage details, and messages you send us. We use this information to answer enquiries, prepare quotes, arrange journeys and provide customer support.

If you pay online, Revolut processes the payment. We do not store full card details. Google Maps may provide address suggestions and maps when you use those features.

We may receive enquiries through our forms, email or WhatsApp. Gmail and our email delivery provider help us handle communications. To summarise email conversations and extract booking details from conversation text pasted by staff, some content may be processed by an AI tool. Email summaries are temporary and are not saved in the dashboard database; WhatsApp text pasted for extraction is not retained by the app. Please do not send passport numbers, full payment-card details or other sensitive information through forms or messages.

When a staff member marks a booking “Job Completed”, personal details in that dashboard record, the linked website request and the driver journey ticket are removed. The corresponding original email thread is deleted from our Gmail mailbox. This applies to future records marked completed; it does not retrospectively erase older records.

Information needed for accounts, financial records, payments or legal claims may be kept separately where necessary. Service providers may retain information under their own policies. Enquiries that do not become bookings are kept while we handle them; you can ask us to delete one by emailing us.

LeShuttle authorisation forms and shared journey guides are handled separately and are not automatically erased by this job-completion process. Expiry of a guide link does not by itself delete its stored record or evidence. Please contact us about a request relating to one of these records.

We share only the information needed with providers supporting hosting, email, payments, maps and dashboard services, and with the driver assigned to your journey. We take reasonable steps to limit access to people who need the information for their work.

Depending on applicable law, you may request access to, correction or deletion of your personal information, object to some processing or ask us to restrict it. Contact us using the email above. You can also complain to the UK Information Commissioner’s Office (ICO).

We may update this policy when our services or practices change. The version on this page is the current version.